Orders & Returns

CHANGING OR CANCELLING AN ORDER

If you would like to amend your order after you have placed it then please contact us via email as soon as possible and we will do our best to meet your request.  However, depending on when the item was packed then it may not always be possible to change an order. To find out the status of your order you can log in to your account area and if the order has not been packed or dispatched then we can change the order for you. We will not be liable for any fees or charges by our Merchant Bank or PayPal or AfterPay or other third party payment gateway if you decided to cancel the order or change of mind.

RETURNS PROCEDURE

If you wish to return any items to us that you have bought you may do so if the following conditions are met: 
1. You have not used the products.
2. Your purchase is within 14 business days from the date of invoice.
We offer credit note for a refund with no expiry date. Refund with credit note via email may take up to 5 Business days.

If the product is deemed to be faulty, we will provide you a full refund.

We do not accept any return or cancellations on orders when there is a delay from external parties such as Australia Post.
 
Kindly contact our customer service team for product return. Once you have received a confirmation of return, you may post the product including the invoice to us at:

Aromatherapy Associates Australia
P.O.Box 447,
Kellyville              
2155, NSW
Australia

For product exchange, it will take up to 3 business days from the date the returned goods are received. Postage fees will be paid by customer at standard rate from Australia Post.

We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions.  Where you have been entitled to any multibuy discount or free offers due to the size or value of your order exceeding a certain quantity or amount, and any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that offer at your cost or charge you for the goods retained by you at the full price quoted on this site.  We do not cover the shipping charges for any products returned to the company. Your statutory rights are not affected.

WANT TO MAKE A COMPLAINT?

If you are not completely satisfied with the level of service you receive, please do let us know by emailing customers@aromatherapyassociates.com.au

Alternatively, you can write to us at

Customer Services
Aromatherapy Associates Australia
P.O.Box 447,
Kellyville               
2155, NSW
Australia

We undertake: 
To acknowledge your complaint within 1 working week
To deal with your complaint fairly, effectively and confidentially
To keep you updated on the progress of your complaint