ORDERS AND RETURNS

 

CHANGING OR CANCELLING AN ORDER

If you would like your order changed after you have placed it then please contact us via email as soon as possible and we will do our best to meet your request.  However depending on when the item was packed then it may not always be possible to change an order. To find out the status of your order you can log in to your account area and if the order has not been packed or dispatched then we can change the order for you.

RETURNS PROCEDURE

If you wish to return any items to us that you have bought you may do so if the following conditions are met: 
1. You have not used the products 
2. You return them to us within 14 days of your original purchase 
3. After your goods are recieved a replacement will be shipped or a full refund applied to your payment card. Refund does not applied to sales item or simply change of mind.
 
Please return them to us at:

Aromatherapy Associates Australia
P.O.Box 447, 
Stanhope Gardens               
2768, NSW
Australia

Where a refund is due, this will be processed onto the Credit Cards or via Bank Transfer or via Paypal with which the purchase was made, within 2 Business days from the date the returned goods are received. Refunds may take up to 7 Business days to reflect against an account, depending on the bank. Any sale item or simply change of mind will only be issued credit note.

Exchanges will be processed within 2 Business Days from the date the returned goods are received. Postage fees will be charged at Standard Rate for any exchanges.

We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions.  Where you have been entitled to any multibuy discount or free offers due to the size or value of your order exceeding a certain quantity or amount, and any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that offer at your cost or charge you for the goods retained by you at the full price quoted on this site.  We do not cover the shipping charges for any products returned to the company. Your statutory rights are not affected.

 

I WANT TO MAKE A COMPLAINT

If you are not completely satisfied with the level of service you receive, please do let us know by telephoning us on +61(0)2 8847 0009 or emailing customers@aromatherapyassociates.com.au. Alternatively you can write to us at

Customer Services
Aromatherapy Associates Australia
P.O.Box 447, 
Stanhope Gardens               
2768, NSW
Australia

We undertake: 
To acknowledge your complaint within 1 working week
To deal with your complaint fairly, effectively and confidentially
To keep you updated on the progress of your complaint

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